Decagon

Decagon is a conversational AI platform enabling brands to deliver concierge customer experience with AI agents. Using Agent Operating Procedures (AOPs), the platform allows businesses to design and adjust AI agent behavior in real time using natural language, while maintaining control over the underlying code, enabling rapid deployment and continuous improvement of customer experience.

Funding Round: Series C

Funding Amount: $131M

Date: 23-Jun-2025

Investors: Accel, Andreessen Horowitz (Growth Fund), A*, Bain Capital Ventures, BOND, Avra, Forerunner, Ribbit Capital

Markets: AI, Customer Experience, Artificial Intelligence (AI), Generative AI, Software

HQ: San Francisco, California, United States

Founded: 2023

Website: https://decagon.ai

LinkedIn: https://www.linkedin.com/company/decagon-ai

Twitter: https://twitter.com/DecagonAI

Instagram:

Facebook: https://www.facebook.com/61574605474708